The Service We Give
Whether you are an individual, a professional or corporate client you are at the centre of everything we do.
Charter delivers a range of high-quality specialist legal services. We are recognised as a leading chambers in many of the areas of law in which we practise. Charter prides itself on being known for our barristers ability, their openness and friendly working style which is combined with our modern business and commercial outlook. We aim to consistently deliver legal services to you efficiently and at a good value for your money.
What you Need: What you Expect
Our purpose is to deliver the highest quality legal service. Everything we do is aimed at that objective. It is an objective you will share with us, as our client. We strive to understand your needs and we always aim to exceed your expectations.
Every barrister is different. Each has a different skill set and or specialism. Our clerking team will help you identify who is the most appropriate barrister for your case. Once a barrister is engaged in your case he or she will be responsible for it but we never forget that it remains your case. Our aim is ensure you are always involved in it and you continue to make informed decisions about it.
Charter's Team Approach
We will work with you and for you. We recognise that as well as delivering succinct practical legal advice we strive to make your involvement with the law as stress free as possible. To that end, it’s important that your legal team and you have a good working relationship. We will do all that we can to help you choose the right team or barrister at the appropriate level of expertise for your case.
Charter's Core Values
Charter operates at all times with some common core values:
- Integrity - To act with honesty and integrity without compromising the truth
- Quality - Giving the best and unmatched results for all round satisfaction
- Accountability - Responsibility of our actions that influence the lives of our clients and colleagues
- Service Excellence - Giving a world class service and achieving excellence
- Diversity - Respecting the diversity and giving the best of the composition
- Empowerment - Empowering individuals initiative and to give the best
- Respect - Giving due respect to self and others and maintain the environment of team work and growth
Charter & Communication
You are approaching us or engaging our services because you or your client needs specialist legal assistance. We will be honest with you about your case. We will give you clear and practical legal and strategic guidance. We will always communicate with you in plain English, not legal jargon.
If you have any queries you can always contact our barristers and clerks and if they are not immediately available they will get back to you within 24 hours.
Feedback on our services
We regularly seek your feedback on the quality of Charters’ service.
We may invite you to provide us with feedback on your experience working with us and we will supply you with the appropriate feedback forms for this purpose.
What to do if you have a complaint?
We have a reputation and long track record of delivering a high quality service to our professional and lay clients. Like all organisations we may occasionally make a mistake. As you are at the forefront of our business if there has been something you have been unhappy with we want to hear about it through your feedback. We welcome the opportunity to make amends and we constantly strive to improve our client’s experiences of Charter.
We would always invite you to speak to us first about any issue you may have, so that we can address and remedy it. However you can also contact the Legal Ombudsman (Tel: 0300 555 0333), email@example.com
Charter and Compliance
Code of Conduct
The members of Charter are barristers trading as sole practitioners and are registered with the Bar Standards Board of England and Wales. They are governed by the Bar Standards Board's Code of Conduct available here.
The terms on which the barristers offer their services are set out in Annex G1 and G2 to the Code of Conduct and can be viewed here.
Part 408.2 (p) of this Code of Conduct states that a summary of the Diversity Data submitted by the Members of the Workforce be published on chambers' website by 31st December 2012 and thereafter every three years. the latest summary can be found by clicking here.
Professional Liability Insurance
All barristers have professional liability insurance provided by the Bar Mutual Fund Limited. The minimum cover which barristers must have is £500,000. Territorial coverage is world-wide, subject to the terms of cover of the Bar Mutual, which may be accessed here. The postal address of the Bar Mutual Management Company is 90 Fenchurch Street, London, EC3M 4ST.
As of 31 January 2013 the standard default terms on which barristers have offered their services for many years have been withdrawn by the Bar Standards Board. These have been replaced by The (new) Standard Contractual Terms for the Supply of Legal Services by Barristers to Authorised Persons 2012.
The new Standard Contractual Terms will be adopted by all Charter barristers in respect of all new instructions and continuing matters in which members have previously been instructed where services are supplied to or at the request of any authorised persons, (solicitors or other persons authorised and regulated by the Law Society or the SRA).
Details of the new Standard Contract Terms can be found here.