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Core Aims
We seek to provide a high quality, value for money service to all clients. It
is our policy to comply with the Practice Management Standards of the Bar
Council in dealing with lay and professional clients. If at any time you
experience any difficulty in your dealings with any member of chambers, any
member of staff, or have any comments to make, please do not hesitate to
contact us. We welcome and take seriously all comments from clients and have
the appropriate internal procedures for addressing any concerns or complaints.
Whenever we receive new instructions, it is our policy to acknowledge in
writing the receipt of the same and confirm the identity of Counsel being
instructed. Where for any reason it appears that there will be any difficulty
with nominated Counsel being unable to appear, we shall inform you as soon as
practicable. Thereafter, we shall take all necessary steps to recommend an
alternative.
Fees and billing.
We will confirm within 7 days the basis of any fees and charges agreed. In the
event that these require review, we will inform you as soon as possible. Upon
the conclusion of the case, it is chambers usual practice to ask for Counsel's
fees to be paid within 14 days of receipt of the fee note. We appreciate that
there may be occasions when this is not possible and we invite clients to
inform us of any other proposed arrangements.
The Head of Chambers is registered under the Data Protection Act, as are all
members of chambers required to do so and all members of chambers observe the
Code of Conduct of the Bar of England and Wales.
Information on fees and hourly rates is available on request from the Senior
Clerk.
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